bk11 Terms and Conditions — Know Your Rights & Responsibilities

Where these Terms refer to "writing" or "written notice", email communication to or from bk11's official email address qualifies. Where they refer to "days", calendar days are intended unless explicitly stated otherwise. All monetary figures stated in these Terms are in PKR (Pakistani Rupees) unless otherwise specified.

To use bk11's betting and casino services, you must first register a member account. During registration, you agree to provide accurate, complete and current information including your full name, date of birth, Pakistani mobile number and a valid payment method. bk11 reserves the right to request supporting documentation to verify any details you provide at any time.

Eligibility: You must be at least 18 years of age and physically located in Pakistan to register on bk11. Persons under 18 are strictly prohibited from creating an account. By completing registration, you confirm that you meet these eligibility requirements and that all information provided is truthful.

One Account Rule: Each individual may hold only one bk11 account. If bk11 discovers that a Member holds more than one account — whether under the same identity, different contact details or through a proxy — all duplicate accounts will be closed. Any balances in duplicate accounts, including winnings generated, may be voided at bk11's discretion. If you have accidentally created a second account, contact our support team immediately to resolve the situation before bk11 identifies it independently.

• You are responsible for keeping your login credentials (username and password) confidential.
• bk11 will never ask for your password via email, chat or phone.
• Any activity on your account while logged in is your responsibility — bk11 cannot be held liable for unauthorised access resulting from your failure to protect your credentials.
• Notify bk11 immediately at support@bk11.life if you suspect unauthorised access to your account.

bk11 accepts deposits via JazzCash, Easypaisa, NayaPay, SadaPay, IBFT bank transfer and Visa/Mastercard bank-issued cards. All deposits must originate from a payment method registered in your own name. Third-party deposits — where another person funds your bk11 account — are not permitted and may result in account suspension pending investigation.

Minimum Deposit: The minimum deposit to fund your bk11 account is Rs 500. There is no fee charged by bk11 for deposits, though your payment provider may apply their own transaction charges — bk11 has no control over third-party provider fees.

Processing Times: JazzCash and Easypaisa deposits are credited to your bk11 wallet instantly in most cases. IBFT transfers and card deposits may take up to 30 minutes during business hours. If a deposit has not appeared in your bk11 account within 2 hours of a successful transaction on your payment provider's side, contact support immediately with proof of the transaction.

• bk11 does not accept cryptocurrency, vouchers or prepaid cards as deposit methods.
• Deposits that cannot be verified against your bk11 account will be returned to the source payment method.
• bk11 reserves the right to request the source of funds for large deposits as part of standard fraud and anti-money-laundering checks.

Withdrawals from bk11 are processed to the same payment method used for the most recent deposit, where technically possible. This policy exists to prevent money laundering and protect Members from fraudulent withdrawal requests made by third parties. Withdrawals are available 24 hours a day, 7 days a week.

Processing Times: JazzCash and Easypaisa withdrawals are typically processed within 15 minutes. NayaPay and SadaPay withdrawals are usually completed within 30 minutes. IBFT bank transfers generally complete within 1–2 hours during standard banking hours. Visa/Mastercard card withdrawals may take 1–3 business days depending on the issuing bank.

Minimum and Maximum Withdrawals: The minimum single withdrawal is Rs 500. Maximum daily withdrawal limits vary by account tier — standard accounts have a daily limit of Rs 500,000, while bk11 VIP members have higher limits communicated at the time of tier assignment.

• Bonus funds are not directly withdrawable. They must first meet the applicable wagering requirement before any resulting winnings become withdrawable real money.
• bk11 may place a withdrawal on hold pending KYC verification. During this period your funds are secure — they are simply not available for transfer until verification is complete.
• Repeated withdrawal requests for small amounts in rapid succession may be flagged for review as a precaution against account takeover fraud.
• bk11 does not charge a fee for standard withdrawals. Any charges that appear are applied by your payment provider.

bk11 offers promotional bonuses including welcome bonuses, reload bonuses, free bets and seasonal PSL promotions. Each promotion is governed by specific terms published on the Promotions page at the time the offer is active. The general bonus rules below apply to all promotions unless the individual promotion's terms explicitly state otherwise.

Welcome Bonus: New bk11 members are eligible for a 100% first-deposit match bonus up to Rs 50,000. This offer is available once per Member, once per household address, and once per payment method. The standard wagering requirement for the welcome bonus is 20x the bonus amount. The bonus must be wagered within 30 calendar days of being credited or it will expire and be removed.

• Bonus funds are credited separately from real-money funds and are used first in any wager.
• Bets placed using bonus funds that result in a push (void result) do not count toward wagering requirements.
• bk11 reserves the right to withdraw a bonus offer at any time before it has been credited to an account, without notice.
• Abuse of promotional offers — including multiple accounts, coordinated bonus exploitation or arbitrage — will result in bonus forfeiture and potential account closure.
• Specific games may contribute differently to wagering requirements — e.g., certain live casino games may contribute at 10% while sports bets contribute at 100%. Contribution rates are listed on each promotion's dedicated page.

All bets placed on bk11 are subject to the specific rules of the event or market on which they are placed. PSL and cricket bets follow the International Cricket Council (ICC) standard playing conditions as the base ruleset. In the event of a match being abandoned, shortened or rescheduled, bk11 will settle bets according to the rules stated in the relevant market at the time the bet was placed.

Bet Acceptance: bk11 reserves the right to refuse or limit any bet at any time without providing a reason. This includes but is not limited to: bets that exceed bk11's risk parameters, bets placed on markets where the outcome has already been determined, and bets placed by Members whose accounts are under review.

• Odds shown at the time a bet is placed are the odds that apply to that bet, subject to the confirmation message received by the Member.
• In the case of a clear pricing error by bk11 — where odds are materially different from what they should have been — bk11 reserves the right to void bets placed at the erroneous odds and return stakes.
• Live (in-play) bets are accepted subject to availability. Latency between the live event and the bk11 platform exists — bk11 may void live bets where there is clear evidence of late placement after an outcome was determined.
• Minimum bet size is Rs 50 per selection. Maximum bet sizes vary by market and are displayed in each betting interface.

The live casino section at bk11 — covering Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar and other card and table games — is operated via a third-party live studio provider. Games are streamed in real time. The rules of each game are governed by the on-screen game rules accessible within each table's interface.

Disconnection Policy: If a Member is disconnected during a live casino round after a bet has been accepted, bk11 will apply the standard disconnection resolution for that game. For single-decision games (Baccarat, Roulette, Andar Bahar), the round plays out and the result is credited or debited as normal. For multi-decision games (Blackjack, Casino Hold'em), the platform will apply the mathematically optimal default action on your behalf.

• Table minimum and maximum bets are displayed at each table and apply per hand or round.
• Decisions made at the live casino table are final once confirmed. There is no ability to cancel or amend a bet after the "No more bets" call.
• Malfunctions of the live studio feed — including camera failure, card dealing errors or power interruptions confirmed by the studio — will result in the affected round being voided and stakes returned.
• Any attempt to exploit software or connectivity issues for financial gain will be treated as prohibited conduct under Section 8.

The following activities are strictly prohibited on bk11. Any Member found to be engaging in any of the following will have their account suspended or permanently closed, and any winnings or balances may be forfeited:

• Multiple accounts — operating more than one bk11 account, directly or through third parties.
• Bonus abuse — systematic exploitation of promotions, including coordinated play across multiple accounts or devices to meet wagering requirements through risk-free strategies.
• Arbitrage betting — placing opposing bets at bk11 and other platforms simultaneously to guarantee profit regardless of outcome, particularly when using bonus funds.
• Collusion — coordinating with other players in live casino games to gain an unfair advantage.
• Use of bots or automation — using any automated software, script or bot to place bets, monitor odds or interact with bk11's platform.
• Fraudulent payment activity — using stolen, fraudulent or unauthorised payment methods to deposit funds into bk11.
• Identity fraud — registering under a false name, using another person's identity, or submitting forged KYC documents.
• Match fixing — betting on any event where the Member has inside knowledge of a predetermined outcome.

bk11 cooperates fully with Pakistani law enforcement and regulatory bodies. Members engaging in illegal activity using the bk11 platform will be reported to the relevant authorities, and all relevant account data and transaction records will be shared as required by law.

bk11 reserves the right to suspend, restrict or permanently close any Member account at its sole discretion. Reasons for suspension include but are not limited to: suspected prohibited conduct, outstanding KYC requirements, payment disputes, underage gambling or a self-exclusion request from the Member themselves.

When an account is closed for non-fraud-related reasons, bk11 will process a final withdrawal of the real-money balance to the Member's verified payment method within 5 business days. Bonus funds and any winnings derived solely from bonus play during a period under investigation may be withheld pending review.

Members may voluntarily close their bk11 account at any time by contacting support at support@bk11.life. Voluntary closure requests are processed within 48 hours. If you wish to self-exclude for responsible gaming reasons, please use the self-exclusion tool described in Section 11 rather than a standard account closure request — self-exclusion includes additional safeguards to prevent re-registration.

bk11 collects and processes personal data including your name, CNIC, contact details, device information and transaction history for the purposes of providing the service, verifying your identity, preventing fraud and complying with legal obligations. Full details of how bk11 handles your data are set out in our Privacy Policy.

By registering on bk11 you consent to bk11 processing your personal data as described in the Privacy Policy. bk11 does not sell personal data to third parties for marketing purposes. Data shared with third-party service providers — such as payment processors and identity verification services — is limited to what is necessary for those services to function.

You have the right to request access to the personal data bk11 holds about you, to request corrections of inaccurate data, and to request deletion of your data subject to bk11's legal retention obligations. Submit data requests to support@bk11.life.

bk11 is committed to responsible gaming. Gambling is entertainment — it should never be used as a source of income or a way to recover financial losses. bk11 provides several tools to help Members stay in control of their gambling activity. All tools are accessible from within your account settings.

• Deposit Limits — set a daily, weekly or monthly cap on how much you can deposit into your bk11 account. Limit reductions take effect immediately; limit increases require a 24-hour cooling-off period.
• Session Time Reminders — set notifications to alert you when a session has exceeded a duration you've chosen.
• Reality Checks — periodic on-screen notifications showing how long you've been playing and your net position for the session.
• Self-Exclusion — temporarily or permanently exclude yourself from bk11. During a self-exclusion period, bk11 will not send you any promotional communications and will reject any re-registration attempts using your details.

For more information and external support resources, visit our dedicated Responsible Gaming page. If you are concerned about your own gambling or that of someone you know, please reach out to professional help services available in Pakistan.

bk11 provides its platform on an "as is" basis. While we invest significantly in uptime, security and platform reliability, bk11 does not guarantee uninterrupted access to its services. Scheduled maintenance, third-party network failures or events outside bk11's reasonable control may result in temporary service unavailability. bk11 will endeavour to provide advance notice of scheduled maintenance wherever possible.

To the maximum extent permitted by applicable law, bk11's total liability to any Member for any claim arising from use of the platform is limited to the amount deposited by that Member in the 30 days preceding the claim. bk11 is not liable for indirect, consequential, special or punitive damages including loss of profits, loss of opportunity or reputational harm.

bk11 is not responsible for the terms, availability or reliability of third-party payment providers including JazzCash, Easypaisa, NayaPay or any bank. Any dispute with a payment provider must be taken up directly with that provider.

bk11 reserves the right to update or amend these Terms at any time. When material changes are made, bk11 will notify Members via email and/or a prominent notification on the platform at least 7 days before the changes take effect. Continued use of bk11 after the effective date of updated Terms constitutes acceptance of those changes.

If you do not agree to amended Terms, you should stop using bk11 and request account closure before the amendments take effect. All bets already placed and bonuses already credited prior to the amendment date will be settled under the Terms that were in force at the time they were placed or credited.

The current version of these Terms is always available at bk11.life/terms-conditions. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Prior versions are available on request from our support team.

If you have any questions about these Terms, or if you believe there has been an error in the application of these Terms to your account, please contact the bk11 support team. We aim to respond to all written enquiries within 24 hours.