bk11 Privacy Policy – How We Protect Your Personal Data

bk11 is the operator of the online betting and casino platform available at bk11.life. For the purposes of this Privacy Policy, bk11 is the data controller — meaning we determine why and how your personal data is processed. Our primary audience is Pakistani players, and our operations are oriented around the Pakistani market including PKR-denominated payments, Urdu and English support, and PSL-focused sports betting content.

If you have any questions about how bk11 handles your personal data, or if you wish to exercise any of your privacy rights, you can reach us at support@bk11.life. We take data protection enquiries seriously and you can expect a substantive response within 5 business days for routine queries and within 30 calendar days for formal data subject requests.

bk11 collects personal data in several ways: directly from you when you register or use the platform, automatically when you browse or interact with bk11's website, and from third parties such as payment processors and identity verification services where necessary.

bk11 does not intentionally collect sensitive personal data such as biometric data, religious beliefs, political opinions or health information. If you voluntarily include such information in a communication with our support team, we will handle it with extra care and will not use it for any operational purpose beyond resolving your query.

bk11 uses your personal data only for specific, legitimate purposes directly connected to operating the platform and serving you as a member. We do not use your data for purposes that would surprise you or that you would find objectionable.

• Account management — creating and maintaining your bk11 account, authenticating your identity when you log in, and communicating important account-related information to you.
• Processing transactions — handling deposits via JazzCash, Easypaisa, NayaPay, SadaPay, IBFT and card payments, and processing withdrawal requests to your verified payment method.
• Identity verification (KYC) — verifying that you are who you say you are, that you meet the minimum age requirement of 18, and that you are not on any sanctions or self-exclusion lists.
• Fraud prevention and security — detecting and investigating suspicious activity, identifying unauthorised access attempts, and protecting both bk11 and our members from financial fraud.
• Legal compliance — meeting obligations under applicable laws including anti-money laundering requirements, responding to lawful requests from authorities, and maintaining required records.
• Service improvement — analysing aggregated, anonymised usage data to understand how members use bk11 and to improve the platform's features, performance and user experience.
• Customer support — responding to your queries, complaints and requests through our live chat and email support channels.
• Responsible gaming — monitoring account activity for patterns that may indicate problem gambling, applying deposit limits and self-exclusion requests, and communicating relevant support resources.
• Promotional communications — sending you information about bk11 promotions, bonuses and seasonal offers. You may opt out of marketing communications at any time by contacting support or using the unsubscribe option in any promotional email.

bk11 processes your personal data on one or more of the following legal grounds, depending on the specific activity:

• Contract performance — processing necessary to deliver the bk11 service as agreed when you registered, including account management, bet settlement and payment processing.
• Legal obligation — processing required to comply with applicable laws, including KYC, anti-money laundering checks and record-keeping requirements.
• Legitimate interests — processing for fraud detection, platform security, analytics and service improvement, where these interests are not overridden by your privacy rights.
• Consent — for marketing communications and any optional cookies beyond strictly functional ones. You may withdraw consent at any time.

Where bk11 relies on legitimate interests as a legal basis, we carry out a balancing test to ensure our interests do not override your fundamental privacy rights. We do not use legitimate interests as a basis for activities that could harm or unduly intrude upon you.

bk11 does not sell, rent or trade your personal data. We share data with third parties only where it is genuinely necessary to deliver the service or to comply with legal requirements. The categories of third parties who may receive your data are set out below:

• Payment processors — JazzCash, Easypaisa, NayaPay, SadaPay and card payment gateway providers receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by data processing agreements with bk11.
• Identity verification providers — third-party KYC services that help bk11 verify your identity and age using the documents you submit. These providers are contractually bound to use your data only for verification purposes.
• Live casino studio operators — our live casino games are powered by third-party studio providers. Session data such as bet amounts and outcomes is shared with these operators to the extent needed to deliver the game. No unnecessary personal data is shared.
• IT and hosting providers — infrastructure and cloud hosting services that store bk11 platform data. These providers are bound by strict data processing and security agreements.
• Legal and regulatory authorities — bk11 will disclose personal data to law enforcement, regulatory bodies or courts when required to do so by applicable law, valid legal process or to protect the safety and rights of bk11, its members or the public.
• Professional advisors — lawyers, accountants and auditors who provide services to bk11 may access limited personal data where necessary, subject to confidentiality obligations.

In every case where bk11 shares data with a third party, we ensure that appropriate data protection agreements are in place and that the third party processes your data only for the specific purpose for which it was shared.

bk11 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. Different categories of data are held for different periods:

• Account data and transaction records — retained for a minimum of 5 years after account closure, in accordance with anti-money laundering and financial record-keeping requirements.
• KYC documentation — retained for 5 years after the end of the business relationship, as required by financial regulations.
• Communications and support records — retained for 2 years from the date of last contact, to enable us to handle follow-up queries and disputes.
• Technical and log data — retained for up to 12 months for security monitoring and fraud detection purposes.
• Marketing consent records — retained until you withdraw consent or for 3 years after your last interaction with marketing content, whichever is earlier.

When personal data is no longer required, bk11 deletes or anonymises it securely. In some cases, anonymised statistical data derived from your account may be retained indefinitely for analytical purposes — this data cannot be used to identify you.

bk11 uses cookies — small text files stored on your device — to make the platform work correctly and to understand how members use it. We use three categories of cookies:

• Essential cookies — required for bk11 to function. These include session cookies that keep you logged in, security tokens that protect against CSRF attacks, and cookies that remember your language preference. These cannot be disabled without breaking the platform's core functionality.
• Analytical cookies — used to understand which pages are visited most, how long sessions last, and where members encounter difficulties. This data is aggregated and anonymised. It helps bk11 improve the platform experience for all Pakistani members. You may opt out of analytical cookies without losing access to any bk11 features.
• Functional cookies — used to remember preferences such as your preferred game lobby view or display settings. Optional but improve your experience.

bk11 does not use advertising or cross-site tracking cookies. Third-party cookies from social media platforms are not placed on the bk11 website. You can manage cookie preferences through your browser settings at any time. Disabling essential cookies will prevent bk11 from functioning correctly.

bk11 invests continuously in the security of its platform and the personal data of its members. Technical and organisational measures in place include:

• TLS/SSL encryption on all data transmitted between your device and bk11's servers.
• Encrypted storage of sensitive data including passwords (hashed with bcrypt), financial account details and KYC documents.
• Access controls ensuring that only bk11 staff with a genuine operational need can access member data, subject to logging and audit.
• Regular security testing including penetration testing and vulnerability scanning of the bk11 infrastructure.
• Fraud monitoring systems that automatically detect unusual account activity and trigger additional verification steps.
• Incident response procedures — in the event of a data security incident affecting member data, bk11 will notify affected members promptly and take immediate remediation steps.

While bk11 takes these measures seriously, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for bk11 and never share your login credentials with anyone. bk11 will never ask for your password in a support conversation.

As a bk11 member, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at support@bk11.life with "Privacy Request" in the subject line. We will respond within 30 calendar days.

bk11 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process requires users to confirm that they are 18 or older, and we carry out age verification checks as part of our KYC process.

If bk11 discovers that a member has provided false information about their age and is in fact under 18, the account will be closed immediately, all funds will be returned to the payment method used for deposits (after deducting any winnings that were funded by deposits made during the underage period), and the individual's data will be deleted except where retention is required by law.

If you are a parent or guardian and believe that your child has created a bk11 account, please contact us immediately at support@bk11.life so we can take appropriate action.

bk11 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer or applicable legal requirements. When we make material changes, we will notify registered members via email and display a notice on the bk11 platform at least 7 days before the updated policy takes effect.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this policy periodically. Continued use of bk11 after an updated Privacy Policy takes effect constitutes your acceptance of the changes. If you do not agree with a material change, you should stop using bk11 and request account closure before the effective date. All data collected prior to a change remains subject to the policy that was in force when it was collected, to the extent permitted by law.

If you have questions, concerns or formal requests relating to this Privacy Policy or how bk11 handles your personal data, please get in touch using one of the channels below. Our team responds to privacy-related queries with the seriousness they deserve.